Copyright 2018 - The Ark Trust Ltd

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At SIGNAL for Carers we are committed to protecting and respecting your privacy.

Please read and agree to this pricacy statement, before moving to page 2.

Who are we?

SIGNAL for Carers provides information and advice to unpaid adult carers of other adults who care for someone who live in the Local Authority areas of Bracknell Forest and The Royal Borough of Windsor and Maidenhead. SIGNAL is run by The Ark Trust Ltd, Charity Number 1098204, Company Registration Number 04504955, Information Commissioner’s Office Registration Reference Z7741334.

What personal information do we collect and how do we use it?

We collect the information on this signup form to enable us to be able to contact you and support you. If we are providing you with additional help and support, signposting or referring you to other services we may need to ask more about you or the person you care for. When we ask you for this information we will tell you why we need this information, who will share it with and seek your consent. To enable us to send mass emails we use Mailchimp; if you would like to know more about them please visit www.mailchimp.com.

Where do we store it?

We use a central electronic system to record and store your personal information; this is only accessible to people who work for us and only if they have a legitimate reason to have access to it. Once this form has been processed it will be scanned and stored within this system and this electronic record will be destroyed.

How long will we keep your personal information for?

If we have had no contact with you for 3 years we will remove your personal information from our system. We will try to establish contact with you prior to removing you.

Your rights?

You have the right to be removed from our mailing list at any time. You also have the right to be forgotten. Forgotten means that we will delete all your personal information from all of our records. Please let us know at any time if you wish to be removed from our mailing list or would like to be forgotten. There may be a time where we cannot remove you entirely, please see below. You have the right to request what information we have about you. If you would like to know, please ask us. You also have a right to update or correct this information where it is out of date or incorrect.

Legal / Contractual Requirements

We have a contract with the Local Authorities to deliver this service to you. We will not share your personal information with others without your permission apart from the following exceptions,

  • At the end of our contract the information provided on this form will be made available to our successor via the relevant local authority.
  • During the course of our work with you, we may be alerted to a safeguarding concern. If this is the case we may have to pass this information onto the local authority safeguarding team, police or other statutory party without your permission. Where it is safe to do so we will make this clear to you at the time.
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