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Results of the SIGNAL Service Evaluation

The Ark Trust Ltd have been providing the SIGNAL service for adult unpaid carers providing support to adults in the local authority areas of Bracknell Forest and Windsor and Maidenhead since 1st April 2016. The service specification for the support commissioned also changed on this date. The service is now focused on the needs of the individual carer and identifying those the previous provider and the local authority were unaware of and those new to their caring role. The service provides a central point of contact, source of information and other activities such as training to support carers and will signpost carers to other specialist services, statutory or otherwise, for additional help and support. The service can provide more intensive 1-1 support during times of crisis or need but it is not commissioned to provide regular support groups or a befriending service.


Now the service has been operational for 18 months it was decided to conduct an evaluation of its services and activities from all subscribers to ensure SIGNAL is delivering a high quality service against its planned objectives, if it is improving outcomes for carers and to listen to carers where they feel improvements could be made. The purpose of the evaluation was also to investigate if the current service specification is what carers feel they need and if there are other areas of health and social care that could also adapt their services to provide more support to carers and the people they care for.

The survey was sent, by post, to all people registered with the service (in large print if this was indicated as a need) on 16th August 2017, followed up by an email (to those who had supplied an email address) providing a link to an online version. A covering letter advised people to contact the office if they required additional forms, alternative formats or help completing the survey (we would have signposted people to local advocacy services). Nobody requested any of these.

To encourage return, people had the option of providing basic contact details to be entered into a prize draw (this excluded professionals). The survey was open for 1 month (time was extended)

Read the full report.

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